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The Customer is Always Right (AKA: Sure....)
Sometimes pest problems are relatively easy to manage. One or two visits, some targeted treatments, sanitation, and exclusion recommendations, and presto! Problem solved! Then there are the times it isn’t so easy. Particularly when it seems the customer is working against you. The other day, I was at a location, let’s say it was a bookstore. (It wasn’t, I’m trying to protect the innocent here!) Now, as I was browsing through the bookstore, out of the corner of my eye, I saw

Chelle Hartzer
Nov 43 min read


Getting Bloody (AKA: Trying to get high)
I travel quite a bit, and I consider myself a frequent flier. I know how to navigate an airport, where to find the best food options, and...

Chelle Hartzer
Sep 233 min read


Not My Fault! (AKA: Pointing fingers)
I was giving a webinar on rodents last week and someone asked a brilliant question: what can you do when the pest problem is coming from...

Chelle Hartzer
Apr 293 min read


Just Because They Jumped Off a Bridge...(AKA: Change is hard)
This has come up multiple times in the last two weeks from current clients, potential clients, and friends. From clients, it has been a...

Chelle Hartzer
Feb 183 min read
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